Refund Timeline

After your returned goods are approved and accepted, XIMEN will initiate a refund process within 3-5 business days.

The refund will be returned to your original payment account. The actual arrival time will vary depending on the payment method and bank processing speed, generally taking 5-14 business days.

Due to holidays, bank system processing delays, etc., the refund arrival time may be extended accordingly.

If you have not received your refund after the above time, please contact XIMEN customer service promptly and provide your order number so we can assist you in tracing.

Thank you for your understanding and support. XIMEN will continue to provide you with a safe and transparent shopping experience.